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How to use the BT Broadband Availability Checker

How to use the BT Broadband Availability Checker?

The BT Broadband Accessibility Mosaic will certainly tell you if fiber broadband services are readily available at your residential property.

Making Use Of the BT Broadband Schedule Mosaic

  • Enter your landline number (with no rooms) right into the ‘Please Get In Telephone:’ field, enter the Captcha code (in purple) into the ‘Please Go Into Captcha:’ area and click ‘Send’. This will generate a table of outcomes if you have a BT landline.
  • If you obtain a message stating, ‘There is no data available for your number …’ you will require to click the ‘Address Mosaic’ link at the top of the web page. After that click ‘Continue’.
  • Enter your postcode into the PostCode field, then go into the Captcha code (in purple) right into the ‘Captcha’ area and also click ‘Send’. Select your address from the list as well as click ‘Send’ once again to get your outcomes.

Understanding my BT Broadband Accessibility Mosaic results You only need to concentrate on the top rows of the outcomes table to swiftly figure out whether you can get fibre broadband at your property. Information will certainly be presented in among the complying with item categories: VDSL, WBC FTTP and/or ADSL Products.

The technological terms made use of in the results table are explained in the BT Broadband Accessibility Mosaic lingo buster near the bottom of this web page.

VDSL Products

If ‘VDSL’ is specified under ‘Featured Products’, this implies that the cabinet your landline is attached to has been updated via FTTC (Fiber to the Cupboard) innovation and you need to be able to get an updated fiber broadband solution.

The example above shows that fiber broadband is now readily available which download rates of between 61.8 as well as 40.5 megabits per second (Mbps) can be attained on a ‘Clean’ line or in between 60 and also 35.3 Mbps on an ‘Impacted’ line.

” Clean” associates with a line which is free from any kind of wiring issues (i.e. in good condition) as well as “Impacted” connects to a line which may have electrical wiring troubles (e.g. bad extension wiring).

The info under the heading ADSL Products reveals the rates the resident was experiencing prior to the upgrade (up to 4Mbps) as well as will remain to experience till they order the brand-new fiber service.


WBC FTTP Products

If ‘WBC FTTP’ is mentioned under ‘Featured Products’, this means that your residential or commercial property has actually been upgraded by means of Fibre to the Facility (FTTP) technology and that you can currently purchase a superfast broadband service.

The instance over programs that FTTP is available which download rates of as much as 1000Mbps and upload speeds of up to 220Mbps can be attained.

The details under the heading ADSL Products reveals the rates the homeowner was experiencing prior to the upgrade (as much as 7Mbps) and also will remain to experience till they buy the brand-new fibre solution.

ADSL Products

If ‘ADSL Products’ are the only products shown, this means that you can not order an improved solution since your landline or the cabinet it is linked to has actually not yet been updated to fibre broadband. As an example:

Purchasing your better service If the arise from the BT Broadband Availability Mosaic show that fibre broadband is readily available, you won’t get it automatically. You require to sign-up to a fiber broadband bundle of your choosing in order to benefit from the upgrade.

You might like to make use of a broadband contrast website to assist you do this such as:


Broadband Genie

Broadband Providers

BroadbandUK Deals


Compare the marketplace

BT Broadband Accessibility Checker jargon buster ADSL– Crooked electronic subscriber line– A kind of electronic client line (DSL) innovation that allows you to access broadband with a telephone line.

VDSL– Really high little bit price digital customer line– An enhanced variation of the ADSL technology. The primary difference is that VDSL technology has faster upload and download speeds.

The Upstream line rate– The upload speed that your line can accomplish to send out data from your computer approximately the Internet. Gauged in megabits per second (Mbps). *.

The Downstream line price– The download speed that your line can accomplish to deliver information to your computer system from the Net. Measured in megabits per secondly (Mbps). *.

* For VDSL products the Upstream/ Downstream line prices are presented as the estimated ‘High’ and also ‘Low’ speeds you can anticipate to accomplish but for ADSL items numbers are revealed as an approximated ordinary rate.
Downstream Range (Mbps)– Refers to the minimum/ maximum speed you can expect to accomplish from your link (ADSL products just).

Downstream Handback Limit–( VDSL items)– If your landline speeds are on a regular basis below the specified figure you must call your ISP to increase a fault as your line rate would certainly be substantially lower than the approximated variety you ought to expect to attain.

If the mistake is within their control as well as they are incapable to fix it, you might be qualified to cancel your broadband contract without paying a charge for finishing it early.

Cancellation of your solution will certainly greater than likely go through conditions. Call your ISP for even more details.
Availability Day– If ‘Available’ is specified, you ought to be able to purchase a solution via your chosen ISP. If ‘Waiting list’ is stated, the cabinet may be at capability, meaning you will not be able to order a fiber broadband service for the time being.

FTTP Install Refine– If ‘1 Phase’ is specified under this column heading, it basically implies that a designer will certainly have to come out to set up the last connection inside your home before you can gain from the better solution.

Our ‘Getting an FTTP solution’ web page provides even more details on this.

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